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Shipping, Delivery & Returns

What happens after I place my order?

After we receive your order we will send you a confirmation e-mail. This means we have received your order and it will be processed.
We are committed to have your order delivered to you as quickly and as efficiently as possible. Shipping is always free of charge.

The products are delivered by UPS from Monday to Friday during office hours only.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception area, please also indicate the name of the contact person.

Where do we ship and when you can expect your order?

Please check the overview below to check our shipping destinations, shipping times and shipping partner.

Country Shipping partner Delivery times
Netherlands UPS 1-2 working days
Belgium UPS 1-3 working days
Luxembourg UPS 1-3 working days
Germany UPS 1-3 working days
Denmark UPS 2-4 working days
Finland UPS 2 -4 working days
Sweden UPS 2-4 working days
Norway UPS 2-4 working days
Iceland UPS 2-4 working days
United Kingdom UPS 2-4 working days
Ireland UPS 2-4 working days
Scotland UPS 2-4 working days
Wales UPS 2-4 working days

It is important that you know when to expect your order. You will be sent an e-mail by UPS as soon as your order has been dispatched. You can follow your parcel with the tracking number provided in the confirmation e-mail.

If you refuse to accept the delivery from UPS, then you, as the customer, are responsible for all associated costs.

What if I don’t receive my order on time or my product is damaged during transportation?

If any issue occurs with the delivery of the goods such as your order not delivered within the specified period, or possible damage of the product during transportation, please contact us at so we can resolve this as soon as possible.

Transport damages must immediately be reported to us at

All relevant customs taxes and duties in the country of destination have to be paid by receiver’s own expense. The recipient alone is fully responsible for payment of any fees or duties generated by its purchase. The rules for importing goods may vary per country.

What if I am not happy with my order?

If you are not completely satisfied with your purchase, we offer you a 14 days return service free of charge, from the date that your order was delivered. If more than 14 days have gone by since the date your order was received, unfortunately we cannot offer you a refund.

However all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging.

The following deductions will apply to damaged or missing components:

  • Damaged packaging – refund minus €25
  • Missing accessory – refund minus €25
  • Missing cable/plug – refund minus €15 (per item)
  • Missing manual – refund minus €10
  • Damaged product – no refund

If your product meets the conditions required for a return, please contact us at before you return your products. We will be glad to further assist you and register your return.

Note for customers who live outside EU:
Customers outside EU will also receive an “Export invoice for returned goods”, which will automatically be added to your return form. Please hand this over to the UPS driver.

Returns must be sent back to the following address:

Leemansweg 19-1
6827BX Arnhem
The Netherlands

How will I get refunded?

Your returned item order will be processed within one to three working days after we have received it.  As soon as your return returned order has been checked and accepted we will refund your money. It may take a few working days for your bank to process this transaction. The way your refund is processed depends on your original payment method.

We are able to process your returns and refund you only when the order item(s) is returned to us in saleable condition, in its original packaging and in a sturdy return box. We reserve the right to refuse returns that show usage or other damage inflicted by the customer.

Which payment methods is accepted?

We accept the following payment methods various ways to pay:

  • iDEAL
  • Bank transfer
  • Credit Card

General Information

All prices are shown in euros and including 21% VAT.

All relevant customs and duties in the country of destination have to be paid at the receiver’s own expense.
Please note that customs and duties vary from country to country.

All payments are made through Mollie, a highly secure online payment platform that provides data encryption, PCI DSS, 3-D Secure, and advanced fraud protection.

Our aim is to provide you with a positive online shopping experience and ensure that you are completely satisfied with your unique purchase from

If you have any additional questions that are not answered here, please contact us directly at:

  • Email us at or call us at +31 854 01 95 33
  • Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us at +31(0) 854 01 95 33